Privacy Policy for D&B Transport LLC
At D&B Transport LLC, we are committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and protect the information you provide to us, how we obtain consent for SMS communications, and how employees can manage their communication preferences.
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1. Information We Collect
We collect the following types of information to ensure efficient communication and operation within the company:
• Customers and Clients: Contact information such as email addresses, phone numbers, and any other personal data provided when clients book services or engage with us.
• Employees: Contact information, including phone numbers, provided during the onboarding process through a signed consent form for work-related communications.
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2. How We Obtain Consent for SMS Communications
For Employees:
• During Onboarding: Employees are required to complete a paper consent form as part of their onboarding process. This form explicitly asks for consent to receive SMS messages for work-related matters, such as scheduling updates, route changes, and operational instructions.
• Opt-In Procedure: SMS communication for employees is conversational and necessary for day-to-day operations. Employees are informed that SMS messages are optional, and they can choose not to opt in.
• Acknowledgment: By signing the form, employees acknowledge their consent to receive SMS notifications related to their work. The signed consent form is securely stored in the employee’s personnel file for record-keeping and compliance purposes.
• Opt-Out Option: Employees have the option to opt out of SMS communications at any time by replying “STOP” to any SMS message they receive. Opting out via text will stop all work-related SMS communications.
For Customers and Clients:
• When customers book services or inquire about our offerings, they may provide their contact information, such as phone numbers and email addresses.
• We request their consent to receive SMS updates through an opt-in process by sending a confirmation email, where they can choose to subscribe to SMS notifications.
• Clients can opt out or change their communication preferences at any time by texting “STOP” to stop receiving SMS messages.
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3. SMS Communication Practices
When you opt in to receive SMS messages from D&B Transport LLC, the following practices apply:
• Message Frequency: SMS notifications will only be sent as necessary for work-related matters. These will include updates related to job assignments, operational changes, or urgent instructions. The frequency will be kept to a minimum.
• Fees Disclosure: Standard message and data rates may apply based on your mobile carrier plan.
• Opt-Out: Employees and clients can opt out of receiving SMS messages at any time by replying “STOP” to our SMS messages. Opt-out messages will confirm your choice and indicate that no further messages will be sent. Clear opt-out language is provided in all SMS communications.
• HELP: For assistance, employees and clients can reply “HELP” to any SMS message or contact us directly at safety@dbtransportllc.us or 630-412-0038.
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4. Your Privacy Rights
At D&B Transport LLC, we respect your right to control your personal information and provide the following options:
• Access and Updates: You can request access to or corrections for the personal information we hold about you. Please contact us at safety@dbtransportllc.us or call us at 630-412-0038 for any changes or updates.
• Opt-Out: You may opt out of SMS notifications at any time by texting “STOP” to any message we send. For employees, opting out will stop all SMS communications related to work updates.
• Withdrawal of Consent: Employees can withdraw their consent for SMS notifications at any time by texting “STOP” to the number sending the messages. This will stop all work-related SMS communication. Withdrawal via text is the only way to stop receiving SMS updates.
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5. Storage and Security of Consents
All consents obtained for SMS communications are securely stored and logged to ensure compliance with our internal policies and regulatory requirements. This includes both client consents obtained through email and employee consents obtained through signed paper forms.
• The signed employee consent forms are securely stored in the employee’s personnel file.
• We implement strict security measures to ensure that personal information and consent records are protected from unauthorized access.
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6. Sharing of Information
At D&B Transport LLC, we are committed to maintaining the confidentiality of your personal information. We do not share, sell, or rent your phone numbers or consent information with any third-party companies for marketing or other purposes.
Your personal information, including contact details, is used solely for the purpose of providing our services or communicating important updates related to those services.
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7. Data Protection and Security Measures
We take the privacy and security of your personal information seriously. To safeguard your data, we implement the following measures:
• Data Encryption: All electronic communications, including SMS and emails, are encrypted to prevent unauthorized access.
• Access Controls: Only authorized personnel have access to stored personal information. We utilize strict authentication protocols to protect this data.
• Secure Storage: Personal data and consent records are stored in secure, encrypted environments, both physically and digitally.
• Regular Audits: We conduct regular privacy and security audits to identify and address any potential vulnerabilities.
• Employee Training: Our staff receives ongoing training to ensure compliance with data privacy laws and best practices.
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8. Contact Us
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
• Email: safety@dbtransportllc.us
• Phone: 630-412-0038
• Website: https://dbtransportllc.net/
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9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on our website, and the effective date will be revised accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
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Terms & Conditions
By accessing or using the services provided by D&B Transport LLC, you agree to comply with and be bound by the following terms and conditions, as well as any applicable laws and regulations. If you do not agree to these terms, please refrain from using our services.